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Prime Global partners with LLCP for future growth
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Warrington Hero Pathway - Creating a lasting tribute to proud service Grow Pharma launches CALYX cannabis patient app in UK and Ireland New Cyber security laws to protect smart devices amid pandemic sales surge Childrens cancer charity founder convicted of fraud and theft North West sustainable Packaging Provider changing the world one bag at a time
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Macclesfield-based Tidy Planet expands food waste technology into Italy and Egypt
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he people of Warrington are being invited to play their part in creating a ‘Heroes Pathway’ at Marshall Gardens in the town centre, as part of its planned refurbishment. Plans were revealed last year to revitalise the green space - which is situated along the River Mersey on the opposite side of the road to the cenotaph on Bridge Foot - and transform it into a memorial garden. The project is now moving forward through a partnership with The National Veteran’s Walk, an organisation which aims to create permanent tributes to all who have served or are still serving in our Regular and Reserve Armed Forces. Warrington people who would like to pay tribute to a loved one who has served, or is still serving, in the armed forces are being invited to purchase their own granite stone as a permanent tribute at Marshall Gardens. The National Veterans Walk have also expanded the project to allow people, for the first time, to purchase a stone paying tribute to public services workers - including Emergency services, NHS and medical staff who have worked bravely in the fight against the Covid-19 pandemic. The Heroes Pathway project was launched in 2016, with the first stones laid in Mowbray Park in Sunderland to honour all personnel who have served their country in any way. The Sunderland project has been a huge success, with close to 1000 stones now laid in the pathway as of March 2021. Rob Deveron, Ops Director at National Walks Ltd, said: “We have been engaged in discussions with Warrington Borough Council for over 12 months to help bring this pathway idea to reality. We know from experience how much existing projects in other UK locations mean to individuals and their families. “We will all have some form of memorial when we pass away, but everyone should be able to be proud of individual achievements whilst they can still be part of that celebration! This walkway will give anyone who is serving or has served in Military, Emergency and Health services a chance to create that permanent legacy for themselves and their loved ones.” The granite plaques are 350mm x 250mm in size and will carry the individual name, rank and badge of the serving force, start/end dates and similar details for emergency and other public service personnel. They will make a lasting memory for family or friends and could be an ideal gift at special events such as birthdays, Christmas or other significant anniversaries. Lisa Billings, the mother of Private Daniel Wade, from Latchford, who was killed fighting in Afghanistan in 2012, said: “I lost my son in March 2012 as part of the Warrior Six tragedy in Afghanistan. I have always wanted to create a suitable memorial or tribute in our town and when I heard about The Veterans Walk in Sunderland I got in touch with Rob and a young man named Jake generated funding for a stone for my own son that is laid on that pathway “This gave me the idea of bringing a similar project to Warrington. I believe everyone has a hero and with the potential renewal of the Marshall Gardens site, the idea to create similar tributes to ALL who are serving or have served made sense. We plan to replace existing pathways over time with these granite plaques that will be a permanent reminder for so many individuals and families.”
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Warrington Hero Pathway Creating a lasting tribute for proud service
row Pharma, a subsidiary of Grow Group PLC (the “Company” and “Grow”), a biopharmaceutical company focused on making cannabis-based medicines accessible to patients in the United Kingdom (“UK”) and Europe, today announced a deal with Australian technology company OnTracka to launch a free patient health monitoring app, CALYX (the “app”), into the UK, the Channel Islands and Ireland. Pierre Van Weperen, Grow Pharma Chief Executive Officer said, “Grow Pharma is currently fulfilling around a third of all prescriptions for the UK's medicinal cannabis patients. Our prominent role gives us a significant advantage to building data insights into how patients are managing their health. This is integral to pave the way towards increasing access for patients in the UK through providing doctors with confidence around the safety and efficacy of these products. Using the app will generate important insights to provide real-time evidence to doctors and regulators.” CALYX is designed by patients for patients. The app is a Grow Pharma branded version of the OnTracka app founded by stage four cancer survivor and social worker, Chad Walkaden. Walkaden, OnTracka's CEO, said “CALYX aims to change how Cannabis Patients navigate their healthcare with the same impact as Google Maps revolutionised navigation of the world”. CALYX is a technology solution available for the first time by doctors in the UK after successful launches of the technology in Australia, the US, and South America. The application’s testing has proven its impact on driving improvements in doctor-patient experience; doctors using the technology have seen dramatic improvements in service delivery with feedback that thirty seconds using the technology insights can be more valuable for a doctor than a standard fifteen-minute consultation appointment. Other highlights of CALYX’s impact on improving Cannabis patient experiences include: Control given to patients about their data, privacy, and who they share their personal information with. A transformation of the relationship between patient and prescriber through secure messaging; personalised planning; and additional support services all accessible to patients for free. Multiple personal health reporting functions including wider health tracking, journaling, mental health support, and more. Grow is committed to serving patient needs. The introduction of CALYX is a fantastic opportunity for patients in the UK and Ireland to rapidly accelerate an understanding of the safety, quality, and efficacy of Cannabis Medicines. These insights advance the industry forward in the service of patients, shaping future legislation and policy based on patient experiences via reliable, legitimate, and robust real-world data. App store download links are available on https://growgroupplc.com/pharma/calyx
"This is integral to pave the way towards increased access for patients in the U.K"
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New Cyber Security Laws to protect smart devices amid pandemic surge in sales
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akers of smart devices including phones, speakers, and doorbells will need to tell customers upfront how long a product will be guaranteed to receive vital security updates under groundbreaking plans to protect people from cyber attacks. New figures commissioned by the government show almost half (49%) of UK residents have purchased at least one smart device since the start of the coronavirus pandemic. These everyday products - such as smart watches, TVs and cameras - offer a huge range of benefits, yet many remain vulnerable to cyber attacks. Just one vulnerable device can put a user’s network at risk. In 2017, attackers infamously succeeded in stealing data from a North American casino via an internet-connected fish tank. In extreme cases hostile groups have taken advantage of poor security features to access people's webcams. To counter this threat, the government is planning a new law to make sure virtually all smart devices meet new requirements: Customers must be informed at the point of sale the duration of time for which a smart device will receive security software updates A ban on manufacturers using universal default passwords, such as ‘password’ or ‘admin’, that are often preset in a device’s factory settings and are easily guessable Manufacturers will be required to provide a public point of contact to make it simpler for anyone to report a vulnerability. Smartphones are the latest product to be put in scope of the planned Secure By Design legislation, following a call for views on smart device cyber security the government has responded to. It comes after research from consumer group Which? found a third of people kept their last phone for four years, while some brands only offer security updates for a little over two years. The government continues to urge people to follow NCSC guidance and change default passwords as well as regularly update apps and software to help protect their devices from cyber criminals. Digital Infrastructure Minister Matt Warman said: "Our phones and smart devices can be a gold mine for hackers looking to steal data, yet a great number still run older software with holes in their security systems. We are changing the law to ensure shoppers know how long products are supported with vital security updates before they buy and are making devices harder to break into by banning easily guessable default passwords." The reforms, backed by tech associations around the world, will torpedo the efforts of online criminals and boost our mission to build back safer from the pandemic. Security updates are a crucial tool for protecting people against cyber criminals trying to hack devices. Yet research from University College London found none of the 270 smart products it assessed displayed information setting out the length of time the device would receive security updates at the point of sale or in the accompanying product paperwork. By forcing tech firms to be upfront about when devices will no longer be supported, the law will help prevent users from unwittingly leaving themselves open to cyber threats by using an older device whose security could be outdated.
Founder of Childrens Cancer Charity jailed for fraud and theft
he Charity Commission today welcomed the 20-month custodial sentence handed down to Colin Nesbitt for fraud and theft from a children’s cancer charity. The regulator first identified and reported concerns about the charity’s finances in 2015, which led to his arrest. Mr Nesbitt, the founder and director of a former children’s cancer charity, Little Heroes Cancer Trust, was sentenced to 20 months’ imprisonment after he was found guilty in March 2021. He stole £87,000 from the charity and transferred £181,000 into a bank account in his name between July 2014 and May 2015. Judge Gibson, when sentencing today, said the defendant “betrayed the public and the public confidence in this charity and the charity sector.” Little Heroes Cancer Trust was set up to help children suffering with cancer and to provide support to their families. It made activity books for children in hospitals and donated toys to children’s cancer hospitals. The charity received funding from the public and once featured on Channel 4’s programme Secret Millionaire, receiving a £100,000 donation. Little Heroes Cancer Trust was removed from the charity register in 2018. Some of the funds were recovered by the police. A separate proceeds of crime hearing, to determine what should happen to these funds, is scheduled for December. Tim Hopkins, Assistant Director for Investigations and Inquiries at the Charity Commission, said: "The very serious criminal actions of Mr Nesbitt had devastating consequences, damaging the charity, its good work and name, as well as impacting significantly on the lives of those connected to it – including its former staff, volunteers and of course the children and their families who once benefitted from its services. The money the public generously donated to Little Heroes Cancer Trust was intended to make a crucial difference to children and their families and we understand why those who supported this charity will also feel let down by his actions. Through our work the Commission was able to help expose his criminal actions and I’m glad that some of the funds were recovered, which should go back to the causes they were intended for."
reen Bell Packaging, a North West-based company that provides fully sustainable packaging options, is celebrating its most successful financial year to date since its launch in 2015. During the last 12 months, the business has experienced exponential growth, with 10 times more sales secured in 2020 compared to 2019. Founder of Green Bell Packaging, M Vahid Nagori, credits the company’s success to its innovative product catalogue, comprising a range of 100% biodegradable and eco-friendly products that have attracted clients from corporate giants to start-ups, locally and around the world, having sampled for the likes of Tesco, Dr Martens, Carrefour, Decathlon, Travis Perkins and L’Oréal. Working alongside companies in sectors such as retail, e-commerce and food and hospitality, the firm attributes growing sales and enquiries to changing attitudes as a result of the pandemic. During ongoing restrictions and lockdowns over the last 12 months, its plastic-free mailing bags have become a must-have product for many. Vahid said: “Our business was set up six years ago when we identified a real gap in the market for sustainable packaging. With the popularity of e-commerce services continuing to grow, and the need for packaging options increasing along with it, we saw a huge rise in the use of plastics which are ultimately bad for the planet as a whole - plastic waste is among one of the biggest contributors to the deterioration of our land and marine life, with 79% of it ending up in the ocean or in landfills. “In the last 12 months, we’ve seen a real shift in the way companies are prioritising sustainability and with businesses across all sectors having changed their services to a more delivery-led approach, we’ve seen more sales of our 100% plastic-free mailing bags. Designed to look and feel like plastic with a number of added benefits, it was made to help combat the issue of plastic waste as we become a society dependent on online orders. “Protecting the planet is a key ethos of the business and a pillar from which it was built and founded. As a company founder, it’s always a great feeling to witness business and sales growth but it’s all the more rewarding to know that our contributions are having a direct, positive effect on the environment." Green Bell Packaging works directly with businesses to offer sustainable alternatives and to showcase the importance of ‘going greener’, and in 2019 met with Liverpool Seafarers Centre to assist them in creating plastic-free solutions for their business including plastic-free bags which are used in its on-site shop. Since then, the business relationship has continued to grow despite obstacles including a global pandemic. CEO of Liverpool Seafarers Centre John Wilson said, “We are in complete support of the work that Green Bell Packaging are doing to help raise awareness of the damaging impact of plastic and as a neighbouring business to us, it’s great to be a part of this movement that they’re championing, which demands change locally and globally. “The products themselves are an excellent solution to regular plastic and look and feel like the real thing, with the added bonus that we can customise them to our brand and our needs as a business.”
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he customer experience is essential for improving conversion rates in the e-commerce market. It’s important to make the buying and checkout process as simple as possible, creating fewer barriers to a complete sale. While online sales have become the new normal for quick and efficient shopping, there’s still room for improvement and growth. Here, we explore the expectations of customers for an easier and more enjoyable checkout experience, and the innovative solutions that are shaping the online marketplace. Frictionless transactions It has never been easier to buy online. Gone are the days where consumers would have to trudge through countless forms, filling in personal details, delivery address, card details, billing addresses, and authentication. Today, many large brands use a more efficient transaction process to help consumers buy their products. It takes just one click. Frictionless transactions are essential for online shops looking to increase their conversion rate from basket to checkout. Did you know that the average shopping cart abandonment rate across all industries is 69.8 percent? Reducing the barriers to a complete checkout is essential. This is achieved through processes such as one-click shopping, where customer details are stored to allow a speedier buying process. The reduced time prevents any second thoughts on the customer’s part, meaning that businesses can increase their conversion rates. Ultimately, the customer gets the product that we all know they want. There is potential that this could damage the customer experience. Quicker shopping processes increase the potential for fraud and abuse. Businesses may use checks, such as a captcha, to ensure that customers are legitimate. This is another barrier to a complete checkout that genuine customers may struggle with. Eventually, a customer may abandon their cart. To avoid this, commerce protection platforms such as Signifyd are optimising the transaction experience. Intelligent and automated modules can accurately identify risks of fraud and abuse, stopping them in their tracks, while customers get to enjoy a streamlined order fulfilment process. Overall, the customer experience is improved so much that these automated agents can increase conversion rates by four to six percent on average. POS lending E-commerce is increasing its share of the global retail market. In 2015, online transactions accounted for 7.4 per cent of all retail sales. By 2020, this figure had leapt to 18 percent. The ease of purchase and variety of choice makes the online world a fierce competitor for traditional brick-and-mortar stores. But being unable to view or experience a product before purchasing may prevent try-before-you-buy shoppers from visiting online stores. Some stores consider POS lending or Buy Now, Pay Later (BNPL) services as the solution to attracting these customers. At the checkout, customers can opt to pay for their products later. Once they’ve received their products and are satisfied with them, customers can complete the purchase. If they’re not convinced and want to return the products, they can by cancelling the loan without any money leaving their bank account. These BNPL services work a little differently from loans. They don’t make their money through interest on the loan but instead take a small share of your final bill from the retailer. The tech quickly checks your eligibility before approving your small loan. This trend is popular among clothing retailers, where customers may want to try a variety of styles and sizes before they commit any money to the purchase. Items that don’t fit or are not suitable can be returned, allowing customers to only pay for what they’ve kept. Will this trend stick? It’s uncertain, as some European legislators – like the UK Treasury – are beginning to regulate these services. They believe that these small loans should fall under the Financial Conduct Authority. They warn that the BNPL market, valued at £2.7 billion ($3.7 billion), may encourage people to spend more than they can afford. Therefore, this trend may be short-lived or come with greater barriers in the future. Prioritising the mobile experience The way we pay continues to change. In-store, we’ve used cash, cards, and now contactless payment. Online, our options are similarly expanding. Where computers and card payments had given rise to e-commerce checkouts, today mobile traffic and digital wallets are helping to improve the customer experience. As of February 2021, mobile activity made up 56 per cent of all online traffic. Meanwhile, mobile searches equate to 60 per cent of all online searches. It’s clear that mobiles are the most convenient and preferred way to view information online. However, the e-commerce conversion rate on mobile devices is only 2.25 per cent. Meanwhile, desktop conversion rates stand at 4.81 per cent. The trend for online traffic does not correlate with our e-commerce checkouts. This may be because businesses have not optimised their online checkout for mobile devices. E-commerce businesses must improve the customer experience on mobile devices, understanding how it differentiates from desktop buying. Digital wallets are one example of an optimised mobile experience. Allowing customers to purchase goods using their mobile-linked bank account means that purchases can be made using the security of fingerprint or facial scanning, automating the process of delivery and billing. Other checkout trends make the mobile customer experience easier and prevent cart abandonment. Unnecessary buttons which can navigate away from the checkout, such as hamburger menu icons, are removed during the checkout stage. All the buttons needed to complete the transaction should be kept in the ‘thumb zone’ – this means that all essential buttons are within easy reach of a mobile user. This makes the checkout experience more comfortable for the customer and can speed up the checkout process. Adopting innovative solutions to the e-commerce checkout experience will help drive conversions, improve your business, and assist customers in their buying journey. Understanding how technology is changing and the new ways that we use it ensures that businesses can grow with the e-commerce revolution. Businesses can be proactive in fraud prevention, user experience, and diversifying payment options to create an easy and enjoyable customer experience.
E-Commerce checkout tech trends that reduce shopping cart abandonment rates
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rime Global, a recognised global leader in medical communications and market access, is continuing its sector-leading growth trajectory by securing investment from Levine Leichtman Capital Partners (LLCP), a leading global private equity firm. Prime Global has experienced exceptional growth in recent years, including the recent launches of new consultancies Prime Access, IRIS, and Prime Omics, as well as the acquisition of Cambridge Medical Communication in May 2020. The company has also featured in both the Sunday Times Fast Track 100 and the top ten of the Alantra Fast Pharma 50 for three years running. Graeme Peterson, CEO of Prime Global, says, “Prime Global is committed to helping our clients transform global health and patient outcomes, now and for future generations. We were looking for a partner to share this vision and match our people-first culture, and we’ve found that in LLCP. Their expertise and investment will allow us to develop additional capabilities, platforms, and tools to deliver more value for our people, clients, and ultimately, patients.” LLCP is a leading global private equity firm with nearly four decades of experience partnering with ambitious management teams to provide further investment and support in accelerating growth. “We are thrilled to partner with Prime Global and look forward to supporting their continued success,” says John O’Neill, Head of Europe at LLCP, “With Prime Global’s strong leadership, ambitious strategic growth plans, and great market position, the future looks exciting!” Rob McCann, Corporate Finance Partner at BDO said: “As a global business locally founded in the North West, we were delighted to advise the shareholders of Prime Global through this important transaction. We were thrilled to be involved in what will be a fantastic partnership for the future.” Prime Global and its shareholders were advised by BDO LLP (M&A Corporate Finance and Due Diligence), led by Jamie Austin and Rob McCann, and Addleshaw Goddard LLP (Legal), led by Paul Medlicott and George Danczak.
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REDROW DONATION HELPS FOODBANK SUPPORT 100 FAMILIES IN LACHE
EST Cheshire Foodbank has seen a 60% increase in demand year on year over the last quarter, the charity has revealed. Affiliated to the Trussell Trust, but a charity in its own right with distribution centres accross Neston, Ellesmere Port, Chester, and surrounding rural areas, with a central warehouse facility and van, the registered charity is funded by donations. The foodbank successfully applied to Redrow’s King’s Moat Garden Village Community Fund for the Chester area and received £1,000 towards providing food parcels and activity packs for families during school holidays. West Cheshire Foodbank finance trustee Ian Oulton said: “The foodbank has a strong record of working with the community to support local people and provide access to emergency food for those in crisis. We’ve seen a massive increase in the need for our support as a result of Covid-19. From April to December 2020 we supported 4,178 children – that’s a 46% increase on 2019. We estimate that demand is currently 60% higher than last year. We’re under significant pressure to sort and deliver donations to keep up with the demand.With Redrow’s help we delivered food boxes and activity packs to 100 families in Lache which, in turn, is 197 children benefiting from the donation.” WCFB worked with partners including Sanctuary Housing, Cheshire West and Chester Council, St Mark’s Church, Welcome Network, St Clare’s and Lache Primary School who packed and delivered food boxes and activity packs. One parent who received one of the packs said: “Thank you for the food parcel. I have been going without food to make sure my children have been fed at this hard time.” The foodbank was one of 10 organisations to receive a share of a £10,000 voluntary community fund offered by Redrow to good causes near its Kings Moat Garden Village of family homes and green spaces, off Wrexham Road, Chester. Redrow area sales manager Caroline Thompson-Jones said: “Projects like West Cheshire Foodbank play a vital role in the community, supporting those in need. No one should have to go without food, but it’s heartening to know that help is available. With their services under pressure we were keen to offer our support and we’re glad to hear our donation has made a real difference to so many families.” For more information about West Cheshire Foodbank, including ways to offer support, see www.westcheshire.foodbank.org.uk.
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Thousands of businesses could be hit by major Google update
usinesses across the UK could find their websites disappearing into obscurity as they fall foul of a major Google update planned for roll out from May. Dubbed Page Experience, the algorithm change will see Google significantly altering the way it prioritises websites. Those not making the grade will drop down the search results, with a knock-on effect on their traffic and, ultimately, sales. The search engine giant will give precedence to websites offering a great user experience, making it even harder for those giving a poorer user experience to rank well. This could deal another blow to retailers, already hit by closures during lockdown, who have tried to make up ground by focusing on online sales. Although Google has released some details of the Page Experience update, the majority of business owners seem unaware of the impending change. Martin Jarvis, who heads up DMJ Computer Services - which specialises in creating, hosting and supporting Wordpress websites - has polled website owners and found 56 per cent have not even heard of the update. Of those who have, only 19 per cent have taken any action to make their websites comply the new Page Experience requirements; a further 19 per cent are unsure about what action to take. "Google is going to start including page experience as a ranking factor. As usual with Google, and quite reasonably, it won't say how much of an influence page experience will have on ranking. What Google is saying is that various 'experience' signals are going to feed into the ranking algorithm," said Martin. "What I have found from the poll I ran is that the majority of website owners haven't heard of this change, because there has been little coverage of it in the mainstream media. Even if they have, very few have done anything about it." The signals Google is looking out for will include mobile-friendliness, whether sites are secure and safe to browse (carrying the SSL certificate, displayed as HTTPS in the browser) and whether they have intrusive interstitials. Interstitials are the pop-ups and slide-ins that can range from being helpful to being a nuisance. "Some of these factors won't be new to website owners. For some years, they've needed their sites to be mobile-friendly to have a chance of being ranked well," Martin said. "However, Google will be clamping down on interstitials. It effectively began imposing mobile interstitial penalties in 2017, but it may get more serious with the 2021 Google Page Experience update. Although mostly aimed at intrusive popups and other distracting elements on mobile devices, it's fair to say some website owners overdo it for their desktop visitors too." Martin's advice is for website owners to prepare for the Page Experience update by ensuring their sites have a properly installed SSL certificate, they are mobile-friendly, they load quickly, have a clear and easy to follow call to action, and don’t carry intrusive interstitials. "The Page Experience update makes sense, because it will encourage website owners to make changes to ensure their site gives visitors a straightforward and enjoyable experience, allowing them to do what they came to do with the minimum of fuss," said Martin. "But content is still king and Google has reiterated this. The fastest, cleanest, most interactive, most secure web page in the world still won't get traffic if it has nothing to offer visitors." Martin and his team at DMJ Computer Services are now in their 36th year as software developers, and focus on building websites offering a great user experience. The team will continue to help ensure clients' sites do not fall foul of the Page Experience update.
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In this edition's spotlight interview, Cheshire Media would like to introduce Paul Rendle-Barnes. Mr Rendle-Barnes is the Director of Recycling for Indigo Environmental Ltd - a successful recycling firm based in the North West. Indigo Environmental Ltd prides itself with an excellent reputation based on sustainable policies and innovative recycling solutions for industry, manufacturing and local authorities. In this Spotlight Interview Mr Rendle-Barnes gives us a fascinating insight into the innovative world of recycling and the business and personal succeses he has experienced throughout his career.
First of all, Mr Rendle-Barnes, please tell us about your business. Indigo Environmental Ltd is a North-West-based plastic recycling firm – with plants in Cheshire and Shropshire. With over 40 years’ combined experience in the environmental, waste and plastic recycling sector, we started the company in 2017, and our ongoing expansion since then means we now have close to 40 team members spanning the two sites. Sustainability and the circular economy are both deeply important to Indigo, and we – together with our partners – pride ourselves on leading the way in innovative plastic recycling solutions, which not only help businesses to close the loop, but also reduce carbon emissions and utilise waste as a resource. What is your role within the company? I am Indigo’s director of recycling and as part of the senior management team, I am also responsible for the engineering and compliance areas of the business, along with managing some of the commercial waste plastic supply for our food sector partners. What is the biggest challenge to your business / sector right now? It’s the same challenges that the industry has been faced with for many years – the quality of incoming waste plastics and the need to harness the potential of local, North-West-based solutions to onshore our waste, or more appropriately termed, resource. In recent years, we’ve seen many countries across Asia close their borders to plastic waste imports from the UK due to the high volumes being sent there illegally, and that, coupled with the Plastic Packaging Tax due to come into force in April 2022, will continue to see manufacturers taking more steps to ensure their operations champion sustainability and transform society’s current ‘throwaway’ mindset. In truth, there will be lots of exciting opportunities that arise from the tax implementation next year – which will charge organisations £200 per tonne of all plastic packaging with less than 30% recycled content. It will arguably help our country to boost its recycling infrastructure, push forward with uniform collection practices across the UK’s local authorities, reduce reliance on exports, and cut down on the number of resources being sent to landfill. The North West has a history of innovation, and we are pleased to continue to be part of that long tradition. Covid-19 pandemic and lockdown restrictions have had a huge impact on businesses across all sectors, both positively and negatively. How has the current climate affected your business? Throughout the lockdown period, our industry was granted key worker status from the Government, so for us it has remained business as usual – with increased cleaning and hygiene protocols put in place to keep our staff, suppliers, and customers safe, and help to maintain our operations. While at the start of the pandemic, some plastic partner supply sectors – such as our automotive clients – slowed due to supplier shutdowns, the food industry ramped up its operations, to help combat panic-buying, so there’s hasn’t really been a ‘quiet’ period. We are incredibly proud of the work the team has achieved, and we have continued to invest in the business throughout the various lockdowns. What do you enjoy most about your job? What do you think is the most rewarding aspect of your job? Every day is different and presents new opportunities. The fast-paced world of technology developments and legislation are rapidly driving change forward in our sector. Additionally, we are now seeing the general public becoming more aware of the damage we humans are inflicting on our only planet and what we, as a society, need to do to effect change – being a part of realising that change is very rewarding. If we reflect and think that the first plastics made from fossil fuel are just over a century old, us humans are now looking at the mess we have made of the planet in that time. The fault lies not with the plastic itself, but with us as human beings – namely our intervention both by littering and poor disposal choices. Being a part of the solution to help us pave a more sustainable route into our future is a great source of pride for myself and the Indigo team. Who or what has been your greatest influence? My grandfather is one person who has always been a big influence throughout my life. He was a war veteran who built a successful business based on hard work and belief in himself – he taught me resilience and that if I wanted something, I had to put in consistent hard work to make it happen. His values are very much a part of who I am today, but I have never been sure about his love of sugar and English mustard butties… What is the best piece of business / career advice you have received? That on day one of your business venture, you need to have your exit strategy clearly mapped out. This is vital for enabling you to organise your future and make the right decisions for the business to achieve your goals. Where do you believe are the biggest opportunities to your business at the present time? The 2022 Plastic Packaging Tax has already begun to drive change for companies affected, and we have some unique opportunities in the pipeline – seeing us partnering with some forward-thinking, like-minded organisations, which place plastic packaging on to the market through retailing products. How do you feel Brexit will impact your business / industry? Like many other businesses, we have seen some disruption when trying to ship our finished products to clients – but nothing too drastic – and longer term, we anticipate things will return to a normal level. What is your greatest success? both professionally and personally? In a professional capacity, it must be embarking on the exciting business venture of setting up Indigo, with like-minded individuals who want to help the UK to take greater control and harness the resource potential of its plastic ‘waste’. Then personally, it is having such a wonderful, loving family – whom I am super proud of. We are all close and that is incredibly important to me. Tell us about your most memorable moment in your career. There have been many memorablemoments throughout my 20-year tenure within the industry, but one of the most bizarre ones was when we were in Ukraine. We were about to fly back home from Donetsk when we were searched by armed military police – trying to convince them that the bags of white powder we had were recycled plastic regrinds for making recycled plastic roof tiles, was interesting to say the least! How do you keep your staff motivated? I believe it is vital to involve all members of the team in the decision-making process, and that daily communication and support is crucial for them to feel valued by their employer. Also, I feel the fact that all the senior leadership team contribute to the business lineside goes a long way in not only showing our staff we care about the company but them too. If you could have a 1:1 with anyone past or present who would it be and why? Jacques Cousteau. With many strings to his bow, he was an explorer, inventor, filmmaker, and conservationist, and his studies of marine life during the late twentieth century were the early forms of conservation – explaining why protecting the oceans’ sea creatures matters. That, and his red beanie is simply iconic! What is the secret to your success? Work hard but always remember to enjoy the important things in life such as walking in the sunshine, jumping in the ocean, spending time with those you love the most, and being kind to yourself and others. Life is short, and there is no time for regrets. If you hadn’t followed this career path, what would you have chosen instead? A breeder of large, endangered-breed horses – I have always found them to be fascinating animals. If you could offer one piece of advice to the upcoming generation of managers and CEO’s what would it be? Firstly, that you will only fail if you quit. Secondly, Baz Luhrmann’s song, ‘Everybody’s free to wear sunscreen’ holds lots of valuable advice and meaningful life lessons for all human beings in general – regardless of whether they are managers or not. I highly recommend giving it a listen if you have not already, or again if you have! Cheshire Media would like to thank Mr Rendle-Barnes for taking the time to complete this interview.
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I
n March this year, the Government announced the repeal of the Interest and Royalties Directive in UK law, resulting in UK-EU interest and royalty payments possibly being subject to a withholding tax. These provisions have come into effect as of 1st June 2021 this year and provide an interesting insight into the UK's ability to pursue its own cross-border tax policies yet also the incongruity of UK-EU taxation post-Brexit. The Interests and Royalties Directive prohibited EU Member States from implementing withholding taxes on interest and royalty payments between Member States.[1] This promoted pan-EU corporate groups by lessening the taxation of cross-border payments between companies. Firstly, interest on cross-border debt financing was not subject to taxation in the debtor's country - thereby enabling parent companies to finance expansions by subsidiaries in other Member States without that subsidiary having to pay tax on its interest payments to the parent. Likewise, royalty payments between member companies were not subject to taxation in the payer's member state. Again, taking our example above of the parent company expanding into another Member State through a subsidiary company, the subsidiary would be able to pay royalties to use the parent's intellectual property without these payments being subject to tax in the subsidiary's Member State.(An added benefit here is that royalties are also deductible payments in the UK, subject to anti-avoidance rules.) Since Brexit, the directive has continued to apply via its implementing UK law. The Brexit deal, however, omitted to replace this directive.This is why the Chancellor was able to announce in the spring budget that the Government would be removing this statutory protection of UK to EU royalty and interest payments from withholding tax, with effect from 1st June 2021.[2],[3] One key motive behind withholding taxes generally is that they enable source countries to tax otherwise taxable profits before they are transferred to another jurisdiction (the country of residence of the recipient).Of course, this means that corporation tax is harder to avoid in the source country but it can also lead to double taxation, whereby these royalties or interest payments are taxed both in the country of source and the country of residence of the recipient payee. Tax treaties tend to deal with this issue of double taxation and it is these which UK-EU corporate groups will rely on from 1st June.Without a double tax treaty with provisions to the contrary, interest and royalty payments to non-UK resident payees will be chargeable.It is understood however that the UK is currently involved in discussions with numerous EU Member States to agree specific provisions regarding the application of withholding taxes.As an example, the current double tax treaty between the UK and Luxembourg provides that royalty payments to a Luxembourg resident are charged at 5% in the UK.[4] It seems natural to conclude that disharmony will discourage the creation of UK-EU corporate groups and the expansion of businesses from one jurisdiction to the other.However, recently we have seen an increase in UK-EU acquisitions.Perhaps this is because, with a reduced ability to transfer funds and intellectual property to subsidiaries, corporate groups are looking to acquire existing businesses with their own brands and regular creditors. Although withholding taxes present a new obstacle for UK-EU corporate groups therefore, whether or not they will promote or discourage these corporate groups' creation and expansion is yet to be seen. As much as these tax reforms give us an insight into the effects of possibly increasingly diversionary UK and EU taxation post-Brexit, they also reflect a change in public sentiment as to the basis of taxation.Withholding taxes and attempts to keep tax in the UK more generally, are evidence of UK tax policy's growing tendency to tax taxpayers at the location of their business operations (particularly consumer sales) rather than incorporation; a further example of this being the UK and Frances' recent Digital Services Tax. This trend raises concerns for international corporate groups as a company's incorporation is an arbitrary manner - it can be incorporated anywhere in the world, but where it operates is rather a question of fact.Of course, many countries, such as the UK, tax on the basis of establishment which takes into account where management decisions are in fact taken, but these management locations, unlike consumer bases, are movable to an extent. Whilst also demonstrating a trend towards disharmony in UK-EU taxation therefore, the re-introduction of UK-EU withholding taxes is evidence of the rising impetus for taxation at the immovable location of a business' consumer base rather than its management. [1]Council Directive 2003/49/EC on a common system of taxation applicable to interest and royalty payments made between associated companies of different Member States [2003] OJ L157/49. [2]The UK Government, "UK/EU and EAEC: Trade and Cooperation Agreement" <www.gov.uk/government/publications/ukeu-and-eaec-trade- and-cooperation-agreement-ts-no82021 >. [3]The UK Government, "Repeal of provisions relating to the Interest and Royalties Directive" <www.gov.uk/government/publications/repeal-of-provisions- relating-to-the-interest-and-royalties-directive/repeal-of- provisions-relating-to-the-interest-and-royalties-directive>. [4]https://brexit.bakermckenzie.com/2021/03/10/uk-law- change-from-1-june-2021-will-lead-to-withholding-tax-costs- on-uk-outbound-interest-and-royalty-payments/
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Simply Networking Contact: 0844 848 9099 Website: www.networking4business.com Email: enquiries@networking4business.com
4 Networking Contact: 0845 123 444 Website: www.4networking.biz/?ref=145215
Fruit Cake Fridays (Portal Business Centres) Contact: 01925 445656 Website: www.portalbusinesscentres.co.uk/events Email: info@portalbusinesscentres.co.uk
FSB Connect Contact: 07917 628907 Phil McCabe Website: www.fsb.org.uk Email: phil.mccabe@fsb.org.uk
South Cheshire Chamber Final Friday Contact: 01270 504700 Lauren Readdin Website: www.sccci.co.uk/portal/events Email: info@sccci.co.uk
business support
Northern Powerhouse investment Fund Contact: 0114 206 2131 Website: www.npif.co.uk
1EM Networking Contact: 01254 790786 Website: www.1eventsmedia.co.uk Email: info@1eventsmedia.co.uk
M62 Connections Contact: 01925907359 Bill Dove Website: www.m62connections.co.uk Email: bill@m62connections.co.uk
Reach (Chester based) Contact: 0178 760 574 Website: www.reach.events Email: contact@reach.events
Halton Chamber of commerce(Runcorn/Widnes) Contact: 03333583480 Jane Kelly Website: www.haltonchamber.co.uk Email: events@haltonchamber.co.uk
Business Biscotti Contact: 0118 9475 857 Sue Reeves Website: www.businessbiscotti.co.uk Email: sue@businessbiscotti.co.uk
Love Warrington Business Breakfast Contact: 01244 405600 Website: www.marketingcheshire.co.uk Email: a.shacklady@marketingcheshire.co.uk
Cheshire Business Events Contact: 07889679401 Tricia Peters Website: www.businessbreakfastgroup.co.uk Email: businessbreakfastgroup@gmail.com Info: Business breakfast plus womens networking
New Business Network (Crewe) Contact: 07715 170519 Sue Website: www.newbusinessnetwork.org.uk Email: hello@newbusinessnetwork.org.uk
Cheshire and Warrington Local Enterprise Partnership Contact: 01606 812280 Website: www.871candwep.co.uk Email: info@871candwep.co.uk
Chester Women in Business Contact: 07941 986 806 Website: www.jaykayevents.co.uk Email: judith.kenyon@jaykayevents.co.uk
Colony Networking (Warrington based) Contact: 0844 504 6627 Website: www.colonynetworking.co.uk Email: info@colonynetworking.co.uk
Daresbury Sci Tech Network Hub Contact: 01925 607 000 Website: www.networkhub.sci-techdaresbury.com/ Email: networkhub@sci-techdaresbury.co.uk
North Cheshire Chamber Contact: 01625 665940 Becky Thompson Website: www..northcheshirechamber.co.uk Email: info@northcheshirechamber.co.uk
BNI (Business Networking International) Contact: 01923 891 999 Website: www.bnicheshire.co.uk
Networking Companies and Events
The Business Network (Chester) Contact: 0844 310 1400 Tracey Griffiths Website: www.business-network-chester.co.uk Email: tracy@business-network.co.uk
"FORE" Golf meets business Contact: 01256 486999 Website: www.fore-business.com Email: info@fore-business.com
F2N Business Network Contact: 07836752136 Nina Website: www..f2n.co.uk Email: info@f2n.co.uk
Radway Green business centre Address: Radway green Crewe Cheshire CW2 5PR Contact: 01925364442 Email: info@hansteen.co.uk
Portal business centres Address: Dallam Court Dallam Lane Warrington WA2 2LT Contact: 01925 445656 Email: into@protalbusinesscentres.co.uk
Best Weston Forest Hills hotel Address: Overton hill, Frodsham WA6 6HH Contact: 01925364442 Email: info@foresthillshotel.com
Pioneer House Address: Pioneer Business park North Road Ellesmere Port CH65 1AD Contact: 0151 450500 Email: manager@pioneer-house.co.uk
Business First Address: 25 Goodlass Rd, Liverpool L24 9HJ Contact: 0151 728 3388 Email: liverpool@businessfirst.co.uk
Wychwood Park Hotel Address: Wychwood Park weston, Crewe, CW2 5GP Contact: 01270 829221 Email: wychwoodconference@wychwoodparkhotel.com
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RAM Properties Address: Tannery Court Warrington WA7 7NA Contact: 01925364442 Email: enquires@ramproperties.com
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0151 511 7114 https://localgrowthhub.com/halton tim.leather@halton.gov.uk
Macdonald Portal Hotel Address: Forest Road, Tarporley, Cheshire, CW6 0JA Contact: 0344 879 9082 Email: mande@macdonald-hotels.co.uk
The Base Address: The Base, Dallam Lane, Warrington, WA2 7NG Contact: 01925 909 777 Email : info@thebasewarrington.co.uk
Village Hotel Chester Address: St Daviids Park Interchange Ewloe Deeside CH5 3YB Contact: 01925364442
Portal business centres Address: Thursby House 1 Thursby Road Bromborough CH62 3PW Contact: 0151 346 2000 Email: into@protalbusinesscentres.co.uk
Riverside Innovation Centre Address: Castle Drive Chester CH1 1SL Contact: 01244 51 2173 Email: ricmeetingrooms@chester.ac.uk
Stanlaw Abby business centre Address: Dover Drive Ellesmere port Cheshire CH65 9BF Contact 0151 3565296 Email: marianne@stanlawabey.com
The Colony HQ Wilmslow Address: Altrincham Road, Wilmslow SK9 4LY Contact: 01625 254000 Email: enquires@thecolonyhq.co.uk
Sci Tech Daresbury Address: The Innovation Centre, Daresbury WA4 4FS Contact: 01925 607000 Email: info@sci-techdaresbury.com
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Portal business centres Address: Bridgewater House North Road Ellesmere Port CH65 1AF Contact: 0151 305 2260 Email: into@protalbusinesscentres.co.uk
Downs court business centre Address: 31 The downs Altringham Cheshire WA14 2QD Contact: 0161 9412868 Email: admin@downscourt.net
Village Hotel Warrington Address: Village Hotels Centre Park Cheshire WA7 1QA Contact: 01925364442 Email: warringtonhub@village-hotels.com
Obsidian business centre Address: Chantry Court, Chester CH1 4QN Contact: 01244 394200 Email: enquires@obsidiangroup.net
St James business centre Address: St James Court Wilderspool causeway Warrington WA4 6PS Contact 01925 634619 Email: Enquires@langtree.co.uk
Conferencing and business meeting facilities
Select Security Stadium Address: Lower House Ln, Widnes WA8 7DZ Contact: 0151 5106002 Email: stadium@halton.gov.uk
UBC WARRINGTON BIRCHWOOD Address: Rutherford House, Warrington Rd, Birchwood WA3 6ZH Contact: 01925 494499 Email: info@ubcuk.com
Hartford Golf Club Address: Burrows Hill, Hartford, Northwich, Cheshire, CW8 3AP Contact: 01606 871162 Email: info@hartfordgolf.co.uk
Warrington Golf Club Address: Hill warren, London road, Appleton Cheshire WA4 5HR Contact: 01925 261775 Email: manager@warringtongolfclub.co.uk
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